FAQ
Frequently Asked Questions
Ordering
Do I need an account to place an order?
No, you can place an order as a guest. Creating an account helps you track orders and view order history.
Can I change or cancel my order?
Orders can be modified or canceled within 48 hours of purchase.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and other secure payment methods.
Will I be charged additional fees?
All prices are in USD. Your bank may apply exchange rates or fees.
Shipping
Where do you ship from?
We ship from international warehouses.
How long does shipping take?
Processing time: 1–3 business days.
Standard shipping time: 7–14 business days, depending on your location. International delivery times may vary due to customs clearance.
How can I track my order?
Tracking information will be sent via email after shipment.
Delivery Issues
What if I entered the wrong address?
Contact us at service@sirvexa.com within 48 hours to update your address.
What if my order is marked delivered but not received?
Check with your carrier or neighbors, then contact us within 7 days.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must meet the eligibility requirements outlined in our Return & Refund Policy.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect.
What if my item is damaged?
Contact us within 7 days of delivery with your order number and photos showing the damage.
When will my refund be processed?
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are processed within 5–10 business days and issued to the original payment method.
Security
Is my payment secure?
Yes, payments are processed through secure, encrypted payment gateways.
Contact
How can I contact customer support?
Email: service@sirvexa.com
Phone: +1 8037521138
Response time: We aim to respond within 24 hours on business days.
Business Information
Operated by: Westknot Systems INC
Business License Entity: Westknot Systems INC
Registered Address:
327 9TH ST
ALAMOSA CO 81101
Website: https://sirvexa.com