Return & Refund Policy

Return & Refund Policy

1. Return Eligibility

We accept returns within 30 days from the date of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received.

  • The item must be in its original packaging.

  • Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Personalized or customized items

  • Final sale or clearance items

  • Items marked as non-returnable

3. Return Process

To initiate a return, please contact us at service@sirvexa.com.

Please include:

  • Order number

  • Reason for return

  • Photos (if the item is defective or damaged)

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Original shipping fees are non-refundable.

  • We recommend using a trackable shipping service.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be processed within 5–10 business days.

  • Refunds will be issued to the original payment method.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

7. Contact Information

For any questions regarding returns and refunds, please contact us:

Operated by: Westknot Systems INC
Business License Entity: Westknot Systems INC
Email: service@sirvexa.com
Phone: +1 8037521138
Registered Address:
327 9TH ST
ALAMOSA CO 81101
Website: https://sirvexa.com